Bharat Sevak Samaj
National Development Agency, Promoted by Government of India
Central Board of Examinations
BSS National Vocational Education Mission
 |
IATM and Fashion technology final examination
PAPER - I
General travel knowledge
TIME 3 HRS MARKS 100
Instructions:-
D 39 questions are there in total
D Write answers to each question in proportion to the mark allotted
D During the first 15 minutes read the questions carefully
D Write answers to all questions
I. Fill in the blanks:- [10x1=10]
1. ______ found that when air flown over a surface its pressure is lowered and the faster the flow the lower the pressure.
2. The first International Commercial flight was introduced between London and Paris in the year _______.
3. The ______ links United Kingdom with France.
4. ______ is the moveable part of the aircraft tail.
5. ______ is a person who is holding a confirmed reservation and cannot fly in that class.
6. __________ is the largest element of cost in the travel industry.
7. On International journey __________ are not entitled to any free baggage allowance.
8. It is the common practice to ignore the cabin baggage weight unless it is oversized or in excess of about _______kg.
9. Infants can travel in a baby basket upto __________.
10. Chicago Convention was founded in the year __________.
II. What is the 2-letter code for the following IATA members? 5x1=5
Airline Code
11. Lufthansa _____________
12. Singapore Airlines _____________
13. North West Airlines _____________
14. Dragon Airlines _____________
15. Aer Lingus _____________
III. Define the following:- 5x2=10
16. Checked Baggage
17. Standby
18. Excess Baggage Charge
19. ETD
20. Bulkhead
IV. Answer any 5 5x3=15
21. Indicate 3 possible kinds of delay that can affect an aircraft?
22. Distinguish between a narrow body and a wide body aircraft?
23. What exceptional characteristics does a STOL aircraft have compared to a normal aeroplane?
24. Name the aspects necessary to perform cat.Ill landing without visiability?
25. Give 3 advantages of first class?
26. What are the formalities carried out at the airport check in desk?
27. Give 3 situations when smoking is not permitted on board the aircraft?
V. Answer any six 6x5=30
28. Give four reasons that can cause over-booking?
29. What is the purpose of excess value charge?
30. What is the 3rd Freedom of the Air?
31. Describe briefly what is provided by ‘TIMATIC’?
32. Give examples of 5 items that are classified as dangerous goods?
33. Name the 5 categories of VIP persons?
34. What is Lay-over?
35. What do the following abbreviations mean?
l.RQST 2. MAAS 3. ALTN 4. AUG 5. TRN 6. DEPU 7. EQV 8. ETD 9. HOV 10. TTL ll.EDP 12. PNR
VI Answer any two:- 2x15=30
36. In which order are passengers boarded should the plane be fully loaded?
37. Explain the ‘Freedom of Air’? What is Cabotage?
38. Explain the 4 different types of connections?
39. Give any 3 aims of UFTAA?
Bharat Sevak Samaj
National Development Agency, Promoted by Government of India
Central Board of Examinations
BSS National Vocational Education Mission
|
IATM and Fashion technology final examination
PAPER - II
travel pocedures & formalities
TIME 3 HRS MARKS 100
Instructions:-
D 39 questions are there in total
D Write answers to each question in proportion to the mark allotted
D During the first 15 minutes read the questions carefully
D Write answers to all questions
I. Fill in the blanks:- 10x1=10
1. Some Countries allow persons travelling together to hold a ______ Passport which may include a spouse or children or both.
2. A passport is normally issued for ________ years.
3. A passport is often used as an _______.
4. _______ Visa lapses on the date the validity expires.
5. For those wishing to make a short stay in a country is usual to obtain a
6. The main reason that countries impose customs duty is to protect ___
7. Some countries do not stamp visas into passport at any time but issue them in _______
8. _______ occurs when a traveller is forced to return home through circumstances beyond his control.
9. In order to look the visa regulations the agent will need to check the ____.
10. _______ is an example for Traveller’s cheques.
II. Match the following: - 5x1=5
11 Vaccination on the spot - Selling process
12. Travel Agent - Children’s Identity Card
13. Visa - Credit Card
14. Passport - Tourism Industry
15. Customers - Health Measures
III. Define the following:- 5x2=10
16. Passport
17. Golden Rule
18. TWOV
19. Personal effects
20. Ubberimae fidei
IV. Answer any 5:- 5x3=15
21. Name 3 travel documents which may be used in lieu of a passport?
22. Give the definition of a’visa’?
23. Give 3 checks that a travel Agent should make when examining a passport?
24. Give 3 consequences that could result if a passenger arrived in a country without required vaccinations?
25. List 3 precautions travellers should take regarding the carrying of Medicines to ensure trouble-free travel?
26. List 3 essentials of the selling process?
27. Distinguish between a bank draft and telegraphic transfer?
V. Answer any six: - 6x5=30
28. Explain the difference between Interruptions and Curtailment in connection with travel insurance?
29. Briefly describe what precautions travellers could take to make aircraft more comfortable?
30. What are the 5 steps to complete inorder to secure a sale?
31. Explain the key elements to improve the listening skills?
32. Write any 5 rules for handling objections?
33. Explain the steps to be obeyed when answering the telephone?
34. Define passports? Explain the different types of passport?
35. In which circumstances would a passenger be able to ‘transit without visa’?
VI. Answer any two 2x15=30
36. List the ‘helpful hints’ you can give a client about food and drink when traveling abroad?
37. Describe the factors that are included in a Travel Insurance policy?
38. Give a note on’Visa’?
39. Explain the different steps in answering the telephone?
Bharat Sevak Samaj
National Development Agency, Promoted by Government of India
Central Board of Examinations
BSS National Vocational Education Mission
|
IATM and Fashion technology final examination
PAPER - III
tourism
TIME 3 HRS MARKS 100
Instructions:-
D 39 questions are there in total
D Write answers to each question in proportion to the mark allotted
D During the first 15 minutes read the questions carefully
D Write answers to all questions
I. Fill in the blanks:- 10x1=10
1. The starting point at which a journey commences is called the
2. The Individual portion of the Tourism product is known as the __________
3. In India tourism is the _______ largest industry.
4. _______ is the present State Minister for Transport.
5. _______ involves the distribution of the tourism product to the consumer.
6. _______ is known as the ‘Land of Kangaroos’.
7. The seat arrangement of the aircraft is called ________.
8. ________ is the organization whose members carry the bulk of the world’s scheduled air traffic.
9. ______ is the main Source of Income for a travel agency.
10. ______ is an organization that concerned with the promotion of education & research in tourism.
II Match the following:- 5x1=5
11. Metropolitan - a) Berlin
12. Congohas - b) Turkey
13. Tempelof - c) Sao Paulo
14. Esenboga - d) China
15. Capital - e) USA
III. Define the following:- 5x2=10
16. Group Inclusive Tour
17. Baggage allowance
18. Motel
19. Tourism
20. Excursionist
IV Answer any five:- 5x3=15
21. Define Tourist? Which are the two types of Tourist? Define each of them?
22. Tourist need for transportation can be divided into 3, which are they?
23. Explain the two main sectors in a Tourism Industry?
24. Which are the factors that act as a barrier for travel?
25. What is the difference between an inbound operator and an out bound operator?
26. Briefly describe the difference between travel facilities and travel motivators as they relate to tourism demand?
27. Explain the difference between a host country and a generating country?
V. Answer any six:- 6x5=30
28. What are the aims of the following National Organisation?
1. UN 2. ICAO 3. IASET 4. WHO 5. IMCO
29. Explain the benefits of tourism?
30. Write any 5 Regional Airline Associations. What are their aims?
31. State any 4 reasons why tourist may travel in a particular season as opposed to other times of the year?
32. What do perishability means in related to the tourism products?
33. What is a hover craft?
34. What is a “package tour”?
35. Explain the various water transportation available to the tourist?
VI Answer any two:- 15x2=30
36. Define Tourism? Which are the four main sectors of Tourism? Explain?
37. Write a note on the History of Tourism?
38. Explain the roles of I.T.D.C in bringing the development of Tourism in India?
39. Tourism Industry can be very demanding for certain reasons’. Explain?
Bharat Sevak Samaj
National Development Agency, Promoted by Government of India
Central Board of Examinations
BSS National Vocational Education Mission
|
IATM and Fashion technology final examination
PAPER - IV
Travel Geography
TIME 3 HRS MARKS 100
Instructions:-
D 39 questions are there in total
D Write answers to each question in proportion to the mark allotted
D During the first 15 minutes read the questions carefully
D Write answers to all questions
I. Fill in the blanks:- 10x1=10
1. ______ is the busiest airport in Canada.
2. The city _____ hosts The Great Stampede’.
3. _______ is known as ‘the cruise capital of the world’.
4. _________ is the world’s busiest airport.
5. ________ is the world’s largest Island.
6. The famous Express train _______ travels between London and Venice.
7. ______ is the westernmost country of Europe.
8. The highest large lake in the world is _________.
9. Central America lies entirely in the __________ hemisphere.
10. The highest mountain of Africa is situated in _________.
II. Match the following:- 5x1=5
11. Leaning Tower - Miani
12. Roof of the world - Italy
13. Corinth Canal - USA
14. Calypso dance - Greece
15. Cruise Capital - Tibet
III. Define the following:- 5x2=10
16. ‘Universal Time Co-coordinated’
17. TC2
18. Check-out
19. Child
20. Baggage
IV Answer any five:- 5x3=15
21. Write any 3 basic attractions of the Pacific Islands?
22. The area of China is drained by 3 main rivers. Name these rivers?
23. What is the local time of Bombay, when it is 9.00 a.m. in Prague. The date is 5th February.
24. In the Southern and Eastern highlands there are considerable differences between day time and night time temperatures. What is the reason for this difference?
25. What are the 2 main attractions associated with Angkor?
26. Which are the main rivers of Africa?
27. Define ‘Day light Saving Time’?
VI. Answer any six 6x5=30
28. How can we determine the Time difference?
29. Name the 4 water areas that form the boundaries of Africa?
30. The local time in Tokyo is 1830 hours on 1st March. What is the local time and date in Sydney, N.S Australia?
31. Define Area II? Which are the Continents that included in Area II?
32. What are the characteristics that make up ‘the American way of Life’?
33. Write a short note on the physical features of Europe?
34. The Western mountain sub-area is drained by 4 main rivers. Name these 4 rivers?
35. The following is a list of some of the currencies existing in S. America. Indicate in the spaces provided the country name and the name of the capital city?
Currency Name Country Name Capital
1. CRUISERDREAL _______ _______
2. SUCRE ________ _______
3. NEW SOL ________ _______
4. BOLIVAR _______ _______
5. PESO _______ _______
VI. Answer any two:- 2x15=30
36. Describe the Natural regions, mountains, rivers and lakes of Asia?
37. Explain the climate and vegetation of Australia?
38. What is the total transportation time for a journey leaving Lusaka at 0910 on Friday, 6th January and arriving in Hong Kong on Saturday 7th January at 1450?
39. Name the Area and continent in which the following attractions are situated?
1. The Great Stampede
2. Home of Tango dance
3. Leaning Tower
4. Forbidden City
5. Macchu Picchu
6. Tutankhamun Collection
7. Carthage
8. Holy Land
9. Hermitage Museum
10. Gondolas
11. Sugar Loaf Mountain
12. Galapagos Islands
13. Floating Garden
14. Buckingham Palace
15. Eiffel Tower
Bharat Sevak Samaj
National Development Agency, Promoted by Government of India
Central Board of Examinations
BSS National Vocational Education Mission
|
IATM and Fashion technology final examination
PAPER - V
international fares & ticketing
TIME 3 HRS MARKS 100
Instructions:-
D 27 questions are there in total
D Write answers to each question in proportion to the mark allotted
D During the first 15 minutes read the questions carefully
D Write answers to all questions
I. Fill intheblanks:- 10x1=10
1. The sub-areas included in Area 2 are Europe, _______ and Africa.
2. The Capital city Harnaca is in __________.
3. If the MPM is 6951 & TPM is 7300, then the EMA will be ______ mileage.
4. The city code for Nadi is _______.
5. Back haul check applies only to _____fare.
6. Add-on is also known as _______.
7. TUN is in area________.
8. The Validity for a normal Ticket is ________.
9. If the outbound is not equal to inbound then that will be ______ journey.
10. Brussels is in sub-area.
II. Show the rounding figure with the required number of decimal places:-
Country Unrounded LCF Rounding Unit Rounded LCF
1. Switzerland CHF 1382.18 HI ________
2. Mauritania MRO 524.00 Nl ________
3. India INR 1382.00 H5 ________
4. Jordan JOD 522.08 HO.l ________
5. Egypt EGP 8867.50 HI ________
III. Define the following:- 5x2=10
11. Transfer
12. EMA
13. HIF
14. Passenger
15. Open Jaw
IV. Calculate in NUC only the fare for the following journey:- 5x3=15
16. Itinerary: HKG-(CX) - MNL-(SR)-ZRH (SR) - ROM
Class : C
ISI : SITI
TPMs : HKG MNL- 702 MNL ZRH-6480 ZRHROM-435
Fares&MPM: HKG MNL C OW 184.96
-ZRH COW 1584.48
-ROM C OW 1495.24(7706)
MNL ZRH COW 1664.00
-ROM COW 1620.00
ZRH-ROM COW 463.39
17. Question No. 1
Without stopover in Zurich. Complete the F.C.Box
18. Question No. 2
Without stopover in Manila. Complete the Fare Calculation Box.
19. Question No. 3
With stopover in both Zurich and Manila. Complete the F.C.Box.
V. Answer the following:- 6x5=30
20. Calculate in NUC only the fare for the following journey. The passenger is a 10 year old child.
Itinerary : AKL-(NZ)- SYD -(QF)-TYO-(UT)-NOU-(TE)-AKL in Y
Stop overs: at all ticketed points
TPMs : AKL SYD-1343 SYDTYO-4863 TYO NOU-4348 NOUAKL-1145.
Fares&MPM’s: AKL SYD YRT 710.98
-TYO 2564.24(8295)
-NOU 735.57
SYD TYO 2628.48
NOU TYO 2406.50 Complete the F.C. Box?
21. Calculate the Fare in NUC only.
Itinerary: BCN -(LH) - FRA-(AZ)-ROM-(IB)-BCN in F.
Stop-over: at all ticketed points
TPMs : BCN FRA-679 FRA ROM -598 ROM BCN -536
Fares&MPMs: BCN FRA FRT 1104.53 MPM 814
FRA ROM 1342.65 MPM 717
BCN ROM 966.19 MPM 643
22. Calculate the Fare
Itinerary : FRA-C/BW-POS-F/BW-FRA
ISI : SITI
Stop over : at all ticketed points
TPM’s : FRA POS 4773 (AT)
Fares & MPM’s:
OW RT
FRA-POS Y 2041.76 3690.51(5784)
C 2243.75 4054.09
F 3361.86 6075.31
23. Identify the following fare base codes:-
1. YPX6M _________
2. YAP3M _________
3. YKPX3M _________
4. YHWAP6M _________
5. YHEE180 _________
24. Explain the functions of an Air Ticket?
25. You work for ABC Travel in Cairo. For the following mixed class journey Determine the lowest applicable normal fare and then issue the Ticket?
Passenger’s Name : Mrs.Lucia Fernandus
Itinerary : CAI (MS)-MNL (PR)-TPE-(CI)-BKK-(MS)-CAI
TPM : CAIMNL-5898 MNLTPE-814
TPE BKK-1555 BKK CAI-4509
Fares : CAI MNL YRT 2238.30 (6938)
CAI TPE YRT 2554.32 (6702)
BKK TPE YRT 821.94 FRT 1091.86
Reservations : CAI MNL MS 864 Y 25 MAR 94 1115 OK
MNL TPE PR 406 Y 04 APR 94 1435 OK
TPE BKK CI641 F10 APR 94 0900 OK
BKK CAI MS OPEN
Ticket : Issued and paid in Cairo by traveller’s cheques
Tax : Embarkation charge of 10% is collected from Egypt.
VI. Answer the following:- 2x15=30
26. You work for ABC Travel in Madrid. Your client Sofia, a bonafide resident of Spain with a valid Spanish passport would like to visit Indonesia. You suggest the ‘visit Indonesia Decade pass’-VIDP. Complete the MCO which will be presented to Garuda in Medan.
Itinerary : Medan (MES)-Padang (PDG)-Jakarta (JKT) -
Pontianak (PNK)-Balikpapan (BPN)-Surabaya (SUB)-Denpasar (DPS).
Stopovers: at all ticketed points.
Banker’s rate of exchange: IUSD=ESP 131.35627
International Ticket Number: 085 425115 6730
Form of payment : Invoice.
27. Explain the various types of journeys?